What currency are the prices I see in the site?
All prices are shown either in USD United States Dollars or GBP UK Pound Sterling and will be clearly stated.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be generated on the day your product has been fully processed then updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business days please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned?
Yes. You must ship product back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
What if there is an issue?
Get in touch with us straight away. We will do our best to resolve any issues to your complete satisfaction wherever possible.
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund.
You must ship product back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
If your delivery is Next day / Within the same week or Longer you will be advised at checkout before payment is made.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.